1. Who we are and what these terms cover
BookMyEquipment operates an online marketplace that connects people who need construction equipment with the businesses that own it. By registering or using the site you accept these terms. If you do not accept them, please do not use the service.
2. Our role
We are a marketplace, not an equipment owner. We do not own, operate or maintain the machines listed on the site. The rental contract is between the customer and the machine owner. We check machine owners and listings before they go live and we help settle disputes, but the condition, safety and legal compliance of a machine remain the machine owner's responsibility.
3. Your account
You must give accurate details and keep them up to date. You are responsible for what happens under your account, so keep your password and OTPs to yourself. Accounts are for businesses and adults. We may suspend or close an account that provides false information, misuses the platform or repeatedly fails to honour bookings.
4. Machine owners and listings
Machine owners confirm that they own or are lawfully entitled to rent out every machine they list, that the documents they upload are genuine, and that the machine is in safe working condition with valid insurance and, where applicable, a valid fitness certificate. Listings must show real photographs of the actual unit and accurate specifications and inclusions. We may reject, edit or remove any listing that does not meet these requirements.
5. Bookings
A booking is made when the customer pays for it online, or when our office records a payment made to us another way. Until then the dates are only held for a short while. Our office then assigns the booking to a machine owner who has that machine free and confirms it to the customer. The rate, duration, inclusions, transport charge and overtime rate shown when the customer paid are the terms of that booking.
6. Prices, payment and deposits
Prices shown to customers include our margin. Taxes are applied as required by law and shown on the invoice. Payments are collected through our payment gateway. Security deposits, where a machine owner requires one, are agreed and tracked separately by our team and returned after the machine is returned in the condition it was supplied, less any agreed deductions for damage. Machine owner payouts are made to the registered bank account after the job, less the platform commission.
7. Extensions, overtime and cancellation
If the work runs longer than booked, request an extension through the platform. Extra hours are charged at the overtime rate stated on the listing at the time of booking. Cancellation charges depend on how close to the start time you cancel and are shown before you confirm. If a machine owner cancels a confirmed booking without good reason, the customer is refunded in full and we may act against the machine owner's account.
8. Your responsibilities on site
Customers must provide safe and lawful access to the site, any permissions the work requires, and reasonable working conditions for the machine and its operator. Customers are responsible for damage caused by misuse, by operating outside the agreed scope, or by directing the machine into unsafe work. Machine owners are responsible for the mechanical condition of the machine and for the conduct and competence of any operator they supply.
9. Reviews and content
Reviews must describe your own genuine experience. We remove reviews that are abusive, false, or posted to damage a competitor. By posting content you allow us to display it on the site.
10. What we are not liable for
To the extent the law allows, we are not liable for indirect or consequential losses, including project delays, loss of profit or loss of contracts, arising from a machine's condition, a late delivery or a cancellation by a machine owner. Our total liability for any claim connected to a booking is limited to the platform commission we earned on that booking. Nothing here limits liability that cannot lawfully be limited.
11. Disputes
Tell us first: raise the issue through the contact page with your booking number and we will try to settle it between you and the other party. Disputes that cannot be settled are subject to the laws of India and the exclusive jurisdiction of the courts at our registered office location.
12. Changes
We may update these terms. Continuing to use the service after an update means you accept the revised terms. Bookings already confirmed remain governed by the terms in force when they were confirmed.
